Return and Exchange Policy

At Pollentia, we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. Please take a moment to review our return and exchange policy outlined below:

Return Window: You may return items purchased from pollentia within 14 days of receiving your order.

Return Fee: Please note that a return fee of 2 euros will be applied to cover shipping costs associated with returning the item(s). This fee will automatically be deducted from the refunded amount.

Return Process:

  1. Request a Return: To initiate a return, please click on the following link here. You will be directed to our returns portal where you can fill out the necessary information regarding your order and the item(s) you wish to return.

  2. Receive Return Label: Once your return request is processed, you will receive a return label via email from pollentia for you to print out.

  3. Send Back the Items: Carefully package the item(s) you wish to return, ensuring they are in their original condition. Stick the return label on the package.

  4. Return Shipping: Drop off the package at your nearest UPS postal service location. Please make sure to receive proof of shipping for your records.

  5. Refund Process: Once we receive the returned item(s) and verify their condition, we will process your refund. Please note that the refund amount will be minus the return fee of 2 euros. Refunds will be issued to the original form of payment used for the purchase.

Size Chart

We encourage all customers to view our size chart before making a purchase to ensure the best fit. By referring to our size chart, you can avoid the need for returns or exchanges due to sizing issues.

Exchange

At the moment, we are unable to process exchanges. However, you are welcome to return your item(s) following the steps outlined above and place a new order for the desired item(s) through our website.

Contact Us: If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team at contact@pollentia.co or send us a direct message on Instagram.

Thank you for choosing pollentia! We appreciate your support and understanding.